UI-113

Quick Fix

Restart the PS5 and clear the Netflix cache. If the error persists, reinstall Netflix or reset the console network settings.

What it Means

UI-113 appears when Netflix’s multiplayer mode on PS5 cannot load the user interface due to a temporary glitch or corrupted data. It stops the game‑like streaming experience and shows a red error screen.

Possible Causes

• 1
  Corrupted Netflix cache
• 2
  Network hiccup during multiplayer sync
• 3
  Firmware mismatch between PS5 and Netflix app
• 4
  Recent PS5 system update not fully applied

Step-by-Step Solutions

1. Clear Netflix Cache

   Navigate to Settings > Storage > Applications > Netflix and select ‘Clear Cache’ to remove corrupted data that may block multiplayer mode.

2. Restart PS5

   A full reboot clears temporary files and refreshes the network stack, often fixing UI-113.

3. Reinstall Netflix

   Delete the app, then download it again from the PlayStation Store to ensure you have the latest version.

4. Reset Network Settings

   Go to Settings > Network > Set Up Internet Connection > Reset Settings. Reconnect to Wi‑Fi or LAN to eliminate connectivity glitches.

5. Check for System Updates

   Settings > System > System Software > Update Software. Install any pending updates to keep PS5 firmware in sync with Netflix requirements.

6. Contact Netflix Support

   If UI-113 remains after all steps, open the Netflix help center and report the error code for further assistance.